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PROMPT COURTEOUS
CLAIMS SERVICE
CONTACT:
CLAIMS@CAN-SURE.COM

AFTER HOURS CALL:
1-855-535-0554


This section provides information on our claims procedures and what to do if you suffer an unfortunate incident or accident.

Can-Sure Underwriting Ltd. is dedicated to providing prompt, courteous, and fair claim service through our in-house claims examiners and our external network of knowledgeable and expert independent adjusters.

WHO TO CALL:
  • During Business Hours: Your Insurance Broker
WHAT TO DO:
  • Take reasonable steps to protect your property from further damage.
  • Obtain and record all information on any event which may lead to a claim including dates, time, names, addresses (especially of witnesses), take photos if possible.
  • Do what would be wise to do, as if you didn't have insurance.
  • Notify and co–operate with proper authorities, i.e. Police, Fire Department, etc.
  • Report the incident per WHO TO CALL above.
  • If you are served with legal papers claiming something covered by your insurance, bring them to us IMMEDIATELY so we can defend you.
WHAT NOT TO DO:
  • Don’t throw away or destroy any damaged property.
  • Do not admit fault to anyone else, either verbally or in writing.
WHAT WE WILL DO:
  • We will appoint an independent adjuster who will be in contact with you within 24 hours of when we receive your report.
  • The adjuster’s job is to make inquiries sufficient to settle the claim, including taking a detailed report from the claimant and possibly others and gathering documents.
  • We will assist you in getting your claim settled promptly.


Once we agree with the claimant on the final amount of the claim, we will pay as quickly as possible.




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